Motivate them, train them, care about them and make winners out of them. We know if we treat our employees right, they'll treat the customers right. And if customers are treated right, they'll come back. - J.W. Marriot, Jr
FAVOURITE QUOTE
WHO STARTED CUSTOMER SERVICE?
If you ask anyone over 60 that question you may get a quizzical look. The old days when staff were called help, and you did'nt need loyalty cards are a distant memory.
My question in return though is why? Did we lose sight of who we are serving in the rush to be more efficient or expand the profit margin? If so where is the benefit to society as a whole? I can't help but wonder if today's style of service where we shop in huge supermarkets filled with choice, and we fill our own cars with gas, is somehow inferior to when you interacted with local stores and their owners. Then we bought on a daily basis not once a week on a shopping trip.
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