In this age of multiple distractions, it has become all too common to try and multitask.
However, if you are actively serving a customer or in conversation with them, please remember to make them your sole focus of attention.
Do not feel that you need to answer that phone ringing, read that text which just bleeped or respond to somebody else calling your name.
The customer expects your focus and assistance and rightly so. To try and multitask in front of them is very rude and will be rewarded with their money being spent elsewhere.
The same story applies when it comes to managers talking to employees, make the employee feel important by listening to them properly. Do not read memos in front of them whilst they are trying to talk to you or any other task! To do so only says to them that they are not important and not worthy of your attention. That is a fast way to lose your team.
