Danny Meyer is the legendary hospitality guru in New York who relates this fantastic example of a service superstar.
A lady about to begin her lunch while at one of Meyer's restaurants suddenly became agitated upon discovering she had left her cell phone in the cab she had arrived in a short while back.
About to rush out the door - the head waiter stopped her and convinced the anxious diner to enjoy her meal instead as he promised to look after the matter for her. The head waiter called the lost cell phone, spoke to the cab driver who had it, and then promptly dispatched one of the restaurant staff in another cab to drive over to retrieve the phone.
The lady in question was obviously delighted.
Cost to the restaurant, about $30. Benefits to the restaurant, priceless word of mouth praise like this for a long time to come.
Thats Superstar service! Start using it in your business, or become just another average business doing the motions.
