It astounds me how often I see new business ventures or expanding companies invest millions of dollars on premises and plush venues, then at the last minute rush through recruitment and appointments of key staff.
It does'nt matter a jot about the architecture or wall coverings when the customer gets a sub-standard level of service when making a transaction or experiencing your service.
Invest proportionately in your key personnel, and you will recoup that investment in later dividends. Otherwise you will just become 'another average company'.
Motivate them, train them, care about them and make winners out of them. We know if we treat our employees right, they'll treat the customers right. And if customers are treated right, they'll come back.
- J.W. Marriot, Jr
