If your training sessions are in front of a whiteboard, or include lots of paper handouts, then you need a rethink.
Many of your staff have grown up in the internet age and are not used to reading lots of script or holding their attention on one thing for too long.
Try and tune in to their new way of learning, make a few 3 minute training videos or find existing ones which you can fit into your training needs. Play them in brief sessions, not half day training periods like the 'old' days. Show them onsite, before their work times in small groups, or let them view them on a laptop in their own time. Keep it flexible.
Drip feed this training with add on pieces of information or short quiz sessions and role plays.
The old training methods will not improve todays work force so move with the times or the new breed of employees will take their attention (and skills) elsewhere.
