The internet can be used as a great time waster if you allow it, but also offers an immense resource of learning materials. Apart from online reports and articles on excellence in customer service, there are countless videos by professional speakers. Many of these people are paid thousands of dollars a time to present speeches and lectures in the corporate world. Yet they are generous enough to share these nuggets of wisdom online FOR FREE!

So instead of catching up on the latest gossip or news reports online, go and do a little studying on service skills - it is fun and interesting. Whats more it sure beats being bombarded by rubbish on the TV.