When you study customer service and strip it down to its core, you see that it is simply being kind to others.
If you have an attitude of wanting to make someone's day, or uplifting a stranger by giving them a sincere compliment, or jumping to the aid of someone in a minute of need. These are all traits of a service superstar. It is not about switching on the service skills and transforming back when the shift ends.
An ingrained nature of giving and showing kindness to family - or anyone is how you spot a service superstar, and if everyone showed these traits - what kind of world would this be?
Ponder that thought and tell me thats not a world you would long for.


It is tempting sometimes to stray with your thoughts or day dream at work. Especially after a long shift.

If this guy here starts daydreaming at work..... its going to hurt! If you or your team lose focus, its not you that suffers its the customer.

The customer pays the same price for goods or services what ever time of your work shift, so make sure they get superior service regardless of how tired you may be.


Every customer service teacher I know has a book or two to offer, and there are many related resources available for minimal cost - sometimes free.

So if you want to improve in your field, to lead the way and excel at what you do.....get reading.
There are countless videos on websites to watch and learn from too, if you make it a daily habit of watching just a couple a week think how much knowledge you can pick up in no time.
Remember, what you do at your job just pays the bills......its what you do with your spare time that creates your future.


Customers can go away with a poor impression if just one member of the service team lets the side down. It is vital for everyone to be at a similar level and standard of service otherwise the combined efforts are for nothing.
If you do have a staff member that is noted for letting the side down, the options are simple... Improve them , or move them.
"One hundred minus one can't be ninety-nine in the hotel business. It may be zero. If one employee out of hundreds gives a bad impression to a certain customer, it will be one hundred percent damage for our hotel image for that customer."
- Ichiro Inumaru ( Japanese renowned hotelier)