When you study customer service and strip it down to its core, you see that it is simply being kind to others.
If you have an attitude of wanting to make someone's day, or uplifting a stranger by giving them a sincere compliment, or jumping to the aid of someone in a minute of need. These are all traits of a service superstar. It is not about switching on the service skills and transforming back when the shift ends.
An ingrained nature of giving and showing kindness to family - or anyone is how you spot a service superstar, and if everyone showed these traits - what kind of world would this be?
Ponder that thought and tell me thats not a world you would long for.