COMPASSION

Too often in business I see employees tossed aside due to not fitting in with current management plans. I see managers not taking an interest in their staff, and I witness extra workloads being heaped on workers and their resources cut.

We all must learn to work with each other with compassion and empathy. Treat each other as a lovable colleague and a fellow human soul on earth.
We all go to work to support ourselves and family, and it makes the day much better and rewarding for all if we excercise compassion and love to one another, instead of as numbers on the payroll to be shunted about and cut back when business is lean.

HIRING SUPERSTARS

"Hire people who are better than you are, then leave them to get on with it. Look for people who will aim for the remarkable, who will not settle for the routine."

- David Ogilvy

THE PERSONAL TOUCH

With your regular clients and customers you should be developing a relationship and know their needs and preferences.
Once you get a feel of who they are and what excites them, you can customise their surroundings to please them.
For example if you are in the hotel sector or hospitality, and one regular client is really into sailing....you place the latest sailing magazines in their room as a gift to take away. ( substitute golf, riding, gardening etc for others).

If you own a bar or restaurant then you can emboss a glass or plate with a customers initials - it's theirs and by default their bar/restaurant too.

Similarly with any business you can repay your customers loyalty to you by tailoring small things to please them and reward them to make the bond and loyalty even stronger. In turn I'm willing to bet that they will increase your customer base for you without you even asking.