There really is nothing sweeter to another persons ears than their own name.
If it is a customer or a colleague, the same rule applies, know their name and use it. I keep a little address book with me with the names of all the people I generally meet in a given week. Noted with these names are also the names of their children or wives or other close associates .
Once I have quickly glanced at these notes before I ring them or see them, it gives me a memory jog to enquire about their children / partner / boss or others.
If you do it in a natural and conversational way people remember you for caring about the welfare of not just them but their life too.
If it is a customer or a colleague, the same rule applies, know their name and use it. I keep a little address book with me with the names of all the people I generally meet in a given week. Noted with these names are also the names of their children or wives or other close associates .
Once I have quickly glanced at these notes before I ring them or see them, it gives me a memory jog to enquire about their children / partner / boss or others.
If you do it in a natural and conversational way people remember you for caring about the welfare of not just them but their life too.
