A recent post here highlighted WHY we care about customer service.
In short the answer to both how and when is the same. The desire for superior customer service comes from the heart, it is a genuine feeling that you want to help another soul have a great time. You want to make someones day better or easier. A service superstar gives great service from the heart,it comes from a good place- because they know that the love and care they give, comes back to them a hundred fold more powerful in return.
So dont delay about when you will start, or how you can implement good service strategies, start now and lead by example, the rest will grow around your steps you take.
